Senturo + Incident IQ: Total Device Control Where You Already Work

Managing devices across systems shouldn’t slow down IT. That’s why Senturo now connects directly with Incident IQ, giving IT and helpdesk staff instant access to Senturo’s key device actions, right from within their asset view.

Key Takeaways

• Senturo's Incident IQ integration adds device action links directly inside each Incident IQ asset record for enrolled devices.
• From within Incident IQ, IT and helpdesk staff can view last known location, export location history, lock or unlock, wipe a device, and change its Senturo status.
• Permissions are fully configurable. Helpdesk staff access only the actions assigned to them without broader Senturo platform access.
• Available now for all Senturo customers. Setup takes a few minutes from the Integrations page in the app.

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What’s New

The integration adds Senturo action links inside each Incident IQ asset record for devices enrolled in Senturo. These links open secure, mini Senturo interfaces for that specific device— no need to access the full Senturo app.

From within Incident IQ, users can:

• View the last known location and export a location history
• Lock, unlock, or wipe a device remotely
• Change device status in Senturo

Each action panel is isolated to the individual asset, ensuring helpdesk staff can act safely without broader platform access.

Permissions are fully configurable, allowing districts to control which users can view or perform each action.

Why It Matters

This integration bridges two key systems, streamlining fleet management and increasing incident response speed.

• IT teams: Respond faster to lost or stolen devices — no tab switching or cross-system searches needed
• Helpdesk admins: Access only what they need, in the same interface they already use
• Districts: Boost security while keeping strict access controls

When a device goes missing or needs to be secured, every click matters. Now, those clicks are made right where your team works.

What’s Next

This release is the first version of our Incident IQ integration. Future updates will expand automation, data sync, and reporting capabilities across both platforms.

We welcome your feedback as we develop version 2. If your team has ideas or requests, contact your Customer Success Manager or email feedback@senturo.com to help shape the future.

Get Started

The Incident IQ integration is now available for all Senturo customers; setup takes just a few minutes.

Setup steps

• Sign in to your Senturo admin dashboard.
• Navigate to Integrations in the bottom-left of the dashboard.
• Select Incident IQ and click Connect.
• Follow the prompts to authenticate and link your Incident IQ account.
• Configure permissions to control which helpdesk users can access each action.
• Once connected, Senturo action links appear automatically inside enrolled device records in Incident IQ.

Contact your Customer Success Manager if you need assistance during setup.

FAQs

Which devices work with the Incident IQ integration?

‍Any device enrolled in Senturo and tracked as an asset in Incident IQ. This includes Windows, macOS, ChromeOS, iOS, and Android devices.

What actions can helpdesk staff take from within Incident IQ?

‍View last known location, export location history, lock, unlock, or wipe a device remotely, and change the device's status in Senturo. Each action panel is scoped to the individual asset record.

How do permissions work?

‍Organization administrators configure which helpdesk users can view or perform each action. A first-tier agent can be given lock access only, without the ability to wipe or view fleet-wide data.

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