Senturo FAQ

You can reach Senturo support by emailing support@senturo.com. To create or manage support tickets, visit portal.senturo.com. Support hours are Monday–Friday, 09:00–18:00 EST with out of hours support for those with the Priority Support add on.

Senturo officially supports
• macOS 13 (Ventura)+
• Windows 10 22H2+
• ChromeOS 116+
• iOS/iPadOS 16+
• Android 11+
Earlier releases may work but aren’t guaranteed. Details »

Go to Device Enrollment → Chrome OS → Single Device, enter the device’s serial number, give the device a name, then click Save.Next, on the Chromebook, open the Chrome Web Store and add the Senturo Chrome OS extension from app.senturo.com. Once the extension is installed, restart the Chromebook. The device should appear online in Senturo within a few minutes.Step-by-step »

Go to Device Enrollment → Chrome OS→ Multi Device, then download the provided CSV CSV template. Enter each device’s Name and Serial Number, save the file, and upload it back to the Multi Device page.To complete enrollment, install the Senturo Chrome OS extension on each Chromebook (as with single-device setup) or deploy it automatically through your MDM. Once the extension is active, the devices will appear online in Senturo.Step-by-step »

Go to Device Enrollment → Windows → Single Device, enter the device’s serial number and give the device a name, then click Save.Next, download the Windows installer (.msi) and run it as an Administrator. Once installation is complete, the device should appear online in Senturo within a few minutes. Step-by-step »

Go to Device Enrollment → Windows → Multi Device, then download the provided CSV template. Fill in the template with each device’s Name, and Serial Number, then upload it and click Save. Next, deploy the Senturo agent .msi installer using your preferred method, such as Intune, SCCM, or another deployment tool. Once installed, the devices will automatically appear online in Senturo. Step-by-step »

Go to Device Enrollment → macOS → Single Device, enter the device’s serial number and give the device a name, then click Save.Next, download the macOS agent installer from app.senturo.com, run it with admin rights, and accept all required permissions. After installation, restart the Mac. The device should appear online in Senturo within a few minutes. Step-by-step »

Go to Device Enrollment → macOS → Multi Device, then download the provided CSV template. Fill in the template with each device’s Name, and Serial Number, then upload it and click Save. Next, deploy the Senturo agent using your preferred method, such as Jamf or manual .pkg installation per device. Once installed and all permissions are accepted, the devices will automatically appear online in Senturo. Step-by-step »

Go to Device Enrollment → iOS → Single Device, then scan the QR code to download the Senturo iOS app from the App Store. Once the app is installed, open the Senturo app, select Scan QR Code, and scan the code displayed in Senturo.Finally, click Finish to complete enrollment.Step-by-step »

Go to Device Enrollment → iOS → Multi Device, then click View Account Key to download the PLIST configuration file. Use your MDM to deploy the Senturo iOS app together with the PLIST configuration. Once the app is installed and configured via MDM, the devices will automatically appear online in Senturo.Step-by-step »

Go to Device Enrollment → Android → Single Device, then scan the QR code to download the Senturo Android app from the Google Play Store. Once the app is installed, open the Senturo app, select Scan QR Code, and scan the code displayed in Senturo.Finally, click Finish to complete enrollment.Step-by-step »

Go to Device Enrollment → Android → Multi Device, then click View Account Token to download the PLIST configuration file. Use your MDM to deploy the Senturo Android app together with the PLIST configuration. Once the app is installed and configured via MDM, the devices will automatically appear online in Senturo.Step-by-step »

Go to Account Settings ▸ Role Management ▸ Invite User, enter the email, pick a role (Group Admin / Admin / Analyst / Viewer) and send. The invitee sets a password on first login. Guide »

To request deletion of your organization, please contact support@senturo.com. Include your organization name, confirm that you are the account owner, and specify that you wish to permanently delete the account. A member of our team will guide you through the verification and deletion process. Guide »

Go to Devices → Filters → Groups, then click Create new group. Enter a group name, click Save, and you’re done. Guide »

Tags are customizable labels you can create and assign to devices for organization and filtering. They can include colors for visual clarity and are useful when building filters, or managing device groups.

macOS requires manual user approval for certain system permissions, even when managed. After installing the Senturo agent, users must approve permissions like Full Disk Access, Screen Recording, and Location Services via System Settings → Privacy & Security. Guide »

Senturo retains data for the following durations: Locations, Screenshots, Remote Lock/Wipe for 30 days; Admin Activity Logs 365 days; Audit Logs 365 days. Policy »

Senturo’s Privacy-First Geotracking gives organizations flexible options for location tracking while protecting user privacy. You can choose full real-time tracking, enable “missing mode” so location is only revealed when a device is marked lost, or require dual-admin approval before location data can be accessed. At the same time, protections like geofencing and IP monitoring continue to run in the background.

New devices may take up to 15 minutes. If nothing appears, ensure the agent service is running, and outbound traffic to api.senturo.com is allowed. Checklist »

Make sure the correct Organizational Unit (OU) was selected during deployment in the Google Admin Console. Guide »

On Windows, uninstall the .msi. On macOS, delete the application. On iOS and Android, uninstall the app. On ChromeOS, remove the extension.

Browse the full Senturo Knowledge Base or contact support